FAQs & Returns

Shop Hours (PST):
Monday - Friday: 9:00 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 4:00 p.m.
Sunday: 12:00 p.m. - 4:00 pm


How Your Jewelry Piece is Handcrafted
I design cufflinks and tie clips for men who want to have a unique fashion style.  There are two cufflink styles handcrafted in my home based studio in Las Vegas, Nevada.

The glass cufflinks are created with a laser printed image covered with a glass dome and attached to a brass based bullet style cufflink backing.

The wood cufflinks and tie clips are created from eco-friendly bamboo wood with a design that is laser engraved on the surface.

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When Can I Expect to Receive My Order
•  The glass cufflinks are shipped within 5-8 business days from order date
•  The wood cufflinks and tie clips are shipped within 1-2 weeks from order date (does not include Saturday or Sunday)

•  Allow up to 3-5 additional days for shipping travel time
•  Once your order ships, you will receive an email with the tracking number
•  International Orders can take up to 3-4 weeks for delivery for 1st class shipment

Please be aware of any custom fees that you may incur to avoid problems that prevent you from receiving your purchase. Unfortunately, unless your package is lost in transit (and confirmed via insurance search), no refunds are granted

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What are my Payment Choices?

Please process your order using your favorite credit card or through PAYPAL
.

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How do I cancel and get a refund on my order?

If you are not satisfied with your order for any reason, please send an email to: mickychasejewelry@gmail.com, within 2 business days, please include your order number and date.

Your purchase can be returned unused, in the original condition and packaging within 14 days of delivery. You will received a full refund including your shipping charges upon returned confirmation of your order.

CUSTOM or PERSONALIZED ORDERS (Monograms, Dates, Names, etc.):
Custom orders can be canceled within 3 days from order date and receive a full refund. After this time period, the sale is final and no refunds will be granted.

Once your custom or personalized order has been shipped, unless there is an error on the part of Micky Chase Jewelry, no returns or refunds will be granted.

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What Are the Shipping Charges
Here are the charges for 1st Class, Priority and Express Shipping Services which can be selected at checkout:

1st Class Mail:
Domestic: $3.80 (3-5 business days)
Canada: $9.85 (2-3 weeks)
Other International: $14.00 (3-4 weeks)

Priority Mail
Domestic: $7.05 (2-3 business days)
Canada: $16.00 (6-10 business days)
Other International: $18.00 (6-10 business days)

Express Mail
Domestic: $24.50 (1-2 business days)
Canada: $35.85 (3-5 business days)
Other International: $52.00 (3-5 business days)

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CARE INSTRUCTIONS: 
Jewelry should be removed before swimming, please keep away from water as the wood may swell. Wiping with a soft clean dust free cloth can clean the bamboo wood pieces. Over time, the bamboo wood will darken with age, which will further enhance the detail of the design.